Shipping times kick in when your item(s) have left our distribution center. Please allow for 7-12 business days for processing at our distribution center according to our stock before your order is shipped.
Shipping time estimates are as follows:
Note: Due to COVID-19, the shipping time can take longer than the expected date.
Tracking information will begin delivering upon dispatch of your order. You will receive your tracking number via the email you place your order through. Please check your junk/spam folder in case you’re unable to find your dispatch email.
If you’d like to track your order via your local courier, please visit https://www.17track.net/en.
We are not liable for any losses incurred during any Natural disasters (inclusive of, but not limited to Floods, Fires, Tornados), Terrorist attacks or Threats of Terrorism, Customs service strikes/ Postal Service Strikes, Civil Conflict, Riots, Invasions or Occupancy, Extreme Weather Conditions, or Failure of telecommunication Networks.
Orders shipped to Puerto Rico, the Virgin Islands, Hawaii, Guam, and Alaska cannot be delivered via express.
We currently offer free shipping to orders over $60. For orders within USD 60, we will charge USD 6.99 for shipping.
Clients need to cover the resend shipping cost if parcels are returned by insufficient/wrong address and contact information.
Yes. We can ship to an APO/FPO/DPO address, however, transit times can take up to 45 business days. Clients may need to go to the local courier to pick up parcels for APO/FPO/DPO address orders.
ALL INTERNATIONAL ORDERS:
joliamn.cn cannot control any customs or import duties applied to your package by your local customs. Any outstanding customs charges or import duties must be paid by the customer and we cannot be held responsible for these charges. Customs charges or import duties are not included in the price of your items ordered. joliamn.cn cannot tell you what the cost will be as customs policies and charges can vary from country to country.
If you refuse to accept delivery of the items you have purchased, the couriers may return the items back to joliamn.cn. In the event that this happens, you will be refunded for your order once it is received back to our facility, excluding the cost you paid for shipping as this aspect of your order was fulfilled.
Due to COVID-19, shipments to the below countries have been prohibited. Unfortunately, we will have to stop our services and shipments temporarily. Once we have clearance to ship again, we will notify you immediately.
BOLIVIA, CAMEROON, CARIBBEAN, CURACAO, BAUMHOLDER, GUATEMALA, GUERNSEY, GUINEA-BISSAU, ISLE OF MAN, JERSEY, MONTENEGRO, NIUE, AMERICAN SAMOA ISLANDS, SAO TOME, AND PRINCIPE, SAINT MARTIN, SOLOMON ISLANDS, SOMALIA, SOUTH SUDAN, LIBYA, SYRIA, TOKELAU, TRISTAN DA CUNHA, YEMEN ARAB REPUBLIC, SAIPAN, SAINT-PIERRE, AND MIQUELON
* Please submit a ticket within 6 months of shipment if the package does not arrive in time, our representative will get back to you within 24 hours. Note that overdue requests may not be accepted.
COVID-19 Notice: Our shipping times may be longer than indicated as changing COVID-19 restrictions affect delivery services. Know that our fulfillment teams continue to send products daily as we take extra precautions to ensure their safety. Thank you for your patience and understanding.